Return & Exchange

Returns & Exchanges

Return Eligibility

You can return or exchange items within 30 days of delivery if the item is:

• Unused and in its original condition (no stains, odors, or damage)
• In the original packaging
• Approved by our support team before sending it back

Non-Returnable Items

• Used or washed products
• Items with removed or broken packaging
• Items damaged due to improper use

Return Shipping

• Customers are responsible for return shipping costs unless the product is faulty or incorrect
• Original shipping fees are non-refundable

Refunds

Once we receive and inspect the returned item, refunds will be processed within 7 business days to your original payment method.

How to Request a Return or Exchange

To start a return or exchange, email us at:

📧 support@pouchmom.com

Please include:

• Your full name
• Order number
• Item(s) you want to return or exchange
• The reason for the return

Defective or Wrong Item?

If you received a damaged or incorrect item, please contact us within 48 hours of delivery. We’ll cover all shipping costs and arrange a replacement or full refund.